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Toll Free Telephone Numbers Whether you run your business out of your small home office, from an office overlooking a major metropolitan city, or from a small shop in a quaint, but quiet downtown location, your business could benefit from a toll free telephone number, especially if you have a web presence. Toll Free Telephone Numbers Increase Sales Toll free telephone numbers have been known to increase online sales by an estimated thirty percent. When a customer comes to your website looking for a specific product, he/she doesn’t know you, your business, or your staff—all he/she knows is that you offer a product or service he/she wants. If your website doesn’t clearly answer his/her concerns, that customer has two choices:
If your company is based in the United States, and your potential customer is based in another country, but the contact page on your website only gives a local phone number, there’s a 99% chance that potential customer will leave your website in search of a company that answers his/her concerns. If however, your contact page lists a local number, followed by a toll free telephone number for out of state (or city) callers, there’s a 75% chance your potential customer will pick up the phone and ask for clarification. The same principle applies to companies located in one state, but doing business in another. Customers with questions and/or concerns about your product and/or service find speaking to a live person validates the business, builds customer relations, and develops a sense of security and trust in both the company and its representatives. In fact, according to a recent consumer research poll, businesses with toll free telephone numbers in their business listings receive a higher amount of customer calls than those who don’t. One thing to keep in mind when deciding whether or not your business needs a toll free telephone number is this: With so many scams and schemes filling the Internet, customers are more leery than ever to order from a company they don’t know. Allowing your customers to speak directly with your employees gives them the psychological push they need to feel safe buying from your company. Other Advantages Of Toll Free Telephone Numbers Toll free telephone numbers aren’t just for customer service questions. Since toll free telephone numbers have become so affordable (as low as $2 per month and 6.9 cents per minute), many companies now use toll free numbers to track promotions, advertising results, and sales leads. Some companies assign toll free telephone numbers to employees who work out of their home offices while others assign toll free telephone numbers to employees traveling out of the area, to help cut down on high hotel phone bills. Toll Free Telephone Numbers Come With Opt-Out Features Finally, toll free telephone numbers have the option of opting out of certain calling areas. In other words, if you’re worried about in-state customers using your toll free telephone number instead of calling direct, you can simply ask your toll free carrier to block certain locations by area code and/or phone number. That way, you keep your costs down, while still being readily available for long distance customers. About The Author: Alyice Edrich is a freelance writer, mixed media artist, and aspiring photographer. She enjoys creating things that bring joy to others. Visit her blog, Coming Home, to check out her latest art. Or stop by her resume site, AlyiceEdrich.net to learn how you can hire her for your next project. Reprint Rights This article may NOT be reprinted without monetary compensation and written permission from the author. For reprint rights or comments/questions about this article, please contact the author. |
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