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BUYER FAQS
All materials copyrighted.
What is an e-book?
An electronic book, or e-book for short, is a book that is saved as a computer file and distributed via the Internet.
In layman's terms, our e-books are written in Microsoft Word, saved as a .pdf file using Adobe Acrobat and then distributed to buyers through one of two forms: automatic download or email attachment.
Tid-Bits Regarding E-books
Do I need any special software programs to read my e-book?
All e-books require Adobe Acrobat Reader to be read. Adobe Acrobat Reader allows everyone
to read our e-books provided they use one of the following computers: PC: Microsoft Windows, Macintosh: Apple, or UNIX: Linux.
Please download your free copies of the software before trying to open and/or read your e-book. Click here.
How Do I Get My E-book Order?
Besides redirecting you to the the download page for instant delivery of your order (after payment), our system automatically sends a
back up email with a link to the download page. The link will expire in 36 hours.
If you are not redirected to the download page, or you did not receive the back up email, please contact us immediately. We will
manually send the download link and/or send your order via an email attachment.
I didn't get redirected to the download page!
We use an automated fulfillment system. If you aren't redirected to the download page please contact us immediately.
I didn't get the download link via email!
If your spam filter blocks the download email from going through to your email account, please contact us immediately.
Can I get help with a problem I'm having with the e-book I ordered?
Yes. No matter how reliable we like to believe technology is, it sometimes fails. Just drop us an email and
explain the problem you're having.
I'm at work and I can't download the e-book or open the .pdf file you sent!
Many work email and Internet accounts have filters that prevent downloading and attachments. In fact, some accounts will delete the
complete email and you'll never receive the order. If you experience a problem, please let us know and we'll be happy to send it to
your personal email account.
I'm having problems with my e-book, can you help?
If you run into technical difficulties concerning your e-book, please see if the solution can be answered on one of the following pages before emailing us:
The shopping cart isn't letting me order. I keep getting:
- "Declined - 10554-This transaction cannot be processed."
The address you are inserting does not match the address on your credit card billing statement. The Address Verification System (AVS)
is a security system set up by banks. If your address and name do not completely match, your transaction will be declined.
- "Please enter a valid Credit Card Verification Number."
Clear your cache files and then re-enter your credit card information along with the three digit number on the back of your credit card.
The three digit number on the back of your card is actually a credit card verification number, or card verification value (CW2).
If that doesn't work, please contact your credit card provider. According to our credit card processor, "If the CVV number is failing
verification, the card holder will need to contact his/her issuing bank. This may also occur when credit cards have just been activated
or if a new credit card has been issued and the verification system has not been updated by his/her cc holder when we attempt to verify
the card."
Many Internet businesses will ask for the three digit number on the back of your card, as will many other store fronts when you charge
something by phone. The reason for this is to protect you, the buyer, from credit card thieves and to protect the retailer from
fraudulent orders.
To resolve time out issues that may be preventing you from ordering, please click here.
Or to mail a money order or cashier's check, click here.
Can I share my e-book with others by passing on the file?
No. You are the only person licensed to have the e-book file. If you want to share the e-book, please have your colleagues,
friends, and family members purchase their own copy.
Every purchase keeps our costs down and helps keep our online magazine for BUSY parents, free.
Can I have a copy of the e-book mailed to my home?
No. E-books are distributed via automatic download or email attachment only. We do not have hard copies of our
e-books.
Do you have a print version of your e-books?
No. We only have electronic downloads.
Can I print the e-book out via my printer?
Yes. We make sure each of the e-books we sell have been saved with the print option in place. In fact, we ask each of our authors to
format their e-books so that you can three-hole-punch the left side of paper and put your
e-books in binders!
Do I need to be connected to the Internet to read your e-books?
No. All of our e-books are designed to be read offline. However, to access the websites mentioned in the e-books you will need to be
connected to the Internet.
You can read our e-books on your computer, through a portable reading device, or print them out and put them in a binder to be read
away from the computer. The choice is yours to make.
What if I ordered the right book, but was given the wrong e-book?
In the event that you ordered a particular e-book and received the wrong e-book, we will work with you to resolve this issue.
What if I’ve followed everything in the e-book, but my life isn’t any better?
Our e-books are for informational purposed only. They aren’t miracle workers.
Our e-books are not meant to be a replacement for professional help. Depending on your circumstance, you may need to seek a
professional lawyer, doctor, tax consultant, therapist, psychologist, coach, mentor, etc.
What if I’ve followed everything in the book and I still can’t reap the financial rewards mentioned in the book?
While our authors do their best to show you what the average earner can make with a little hard work and effort based on the
businesses each e-book was written upon, we CANNOT GUARANTEE that you will earn the same amount of money.
Read more about this policy by reading our earnings disclaimer.
Read more about our terms of use via our disclaimer page.
What about my privacy?
Your privacy is safe with us. We do not believe in renting or selling your private information to third parties. We don’t share
any of your information with our authors or other entity.
Why do you use cookies?
This site uses cookies to track your visit and purchases.
Why do you log my IP address?
We log your IP address when you make a purchase to prevent fraud.
Thank you for your patronage.
May God bless you and your family.
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