E-book Buyer Frequently Asked Questions

The Dabbling Mum: National Parenting Publication

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E-Book Buyer FAQS
All materials copyrighted

What is your refund policy?
We have a NO REFUND policy in place. Because of the nature of e-books, they are non-returnable. Since you cannot return an electronic book, we do NOT offer refunds. Our products are sold on an "as-is" basis.

What is an e-book?
An electronic book, or e-book for short, is a book that is saved as a computer file and distributed via the Internet. In layman's terms, our e-books are written in Microsoft Word, saved as a .pdf file using Adobe Acrobat and then distributed to buyers through one of two forms: automatic download or email attachment. Tid-Bits Regarding E-books

Do I need any special software programs to read my e-book?
All e-books require Adobe Acrobat Reader to be read. Adobe Acrobat Reader allows everyone to read our e-books provided they use one of the following computers: PC: Microsoft Windows, Macintosh: Apple, or UNIX: Linux. Please download your free copies of the software before trying to open and/or read your e-book. Click here.

How do I get my e-book order?
Besides redirecting you to the the download page for instant delivery of your order (after payment), our system automatically sends a back up email with a link to the download page. The link will expire in 36 hours.

If you are not redirected to the download page, or you did not receive the back up email, please contact us immediately. We will manually send the download link and/or send your order via an email attachment.

I didn't get redirected to the download page!
We use an automated fulfillment system. If you aren't redirected to the download page please contact us immediately.

I didn't get the download link via email!
If your spam filter blocks the download email from going through to your email account, please contact us immediately.

Can I get help with a problem I'm having with the e-book I ordered?
Yes. No matter how reliable we like to believe technology is, it sometimes fails. Just drop us an email and explain the problem you're having.

I'm at work and I can't download the e-book or open the .pdf file you sent!
Many work email and Internet accounts have filters that prevent downloading and attachments. In fact, some accounts will delete the complete email and you'll never receive the order. If you experience a problem, please let us know and we'll be happy to send it to your personal email account.

I'm having problems with my e-book, can you help?
If you run into technical difficulties concerning your e-book, please see if the solution can be answered on one of the following pages before emailing us:

The shopping cart isn't letting me order. I keep getting:

"Declined - 10554-This transaction cannot be processed."

The address you are inserting does not match the address on your credit card billing statement. The Address Verification System (AVS) is a security system set up by banks. If your address and name do not completely match, your transaction will be declined.
"Please enter a valid Credit Card Verification Number."

Clear your cache files and then re-enter your credit card information along with the three digit number on the back of your credit card. The three digit number on the back of your card is actually a credit card verification number, or card verification value (CW2).

If that doesn't work, please contact your credit card provider. According to our credit card processor, "If the CVV number is failing verification, the card holder will need to contact his/her issuing bank. This may also occur when credit cards have just been activated or if a new credit card has been issued and the verification system has not been updated by his/her cc holder when we attempt to verify the card."

Many Internet businesses will ask for the three digit number on the back of your card, as will many other store fronts when you charge something by phone. The reason for this is to protect you, the buyer, from credit card thieves and to protect the retailer from fraudulent orders.

To resolve time out issues that may be preventing you from ordering, please click here.
Or to mail a money order or cashier's check, click here.

Can I share my e-book with others by passing on the file?
No. You are the only person licensed to have the e-book file. If you want to share the e-book, please have your colleagues, friends, and family members purchase their own copy.

Every purchase keeps our costs down and helps keep our online magazine for BUSY parents, free.

Can I have a copy of the e-book mailed to my home?
No. E-books are distributed via automatic download or email attachment only. We do not have hard copies of our e-books.

Do you have a print version of your e-books?
No. We only have electronic downloads.

Can I print the e-book out via my printer?
Yes. We make sure each of the e-books we sell have been saved with the print option in place. In fact, we ask each of our authors to format their e-books so that you can three-hole-punch the left side of paper and put your e-books in binders!

Do I need to be connected to the Internet to read your e-books?
No. All of our e-books are designed to be read offline. However, to access the websites mentioned in the e-books you will need to be connected to the Internet.

You can read our e-books on your computer, through a portable reading device, or print them out and put them in a binder to be read away from the computer. The choice is yours to make.

What if I ordered the wrong e-book?
It is very hard to deliver the wrong e-book as each order link is connected with the name of the e-book. If by chance, you purchased the wrong e-book, we will exchange the e-book you ordered for the correct e-book on a case-by-case basis. If the e-book you purchased is less than the e-book you wanted, you will need to pay the difference before the new e-book will be delivered. (We will send you an email with a secure payment link for the difference, and an explanation.) However, we DO NOT give refunds.

What if I ordered the right book, but was given the wrong e-book?
In the event that you ordered a particular e-book and received the wrong e-book, we will work with you to resolve this issue.

What if I’ve followed everything in the e-book, but my life isn’t any better?
Our e-books are for informational purposed only. They aren’t miracle workers.

Our e-books are not meant to be a replacement for professional help. Depending on your circumstance, you may need to seek a professional lawyer, doctor, tax consultant, therapist, psychologist, coach, mentor, etc.

What if I’ve followed everything in the book and I still can’t reap the financial rewards mentioned in the book?
While our authors do their best to show you what the average earner can make with a little hard work and effort based on the businesses each e-book was written upon, we CANNOT GUARANTEE that you will earn the same amount of money. Read more about this policy by reading our Earnings And Income Disclaimer.

What about my privacy?
Your privacy is safe with us. We do not believe in renting or selling your private information to third parties. We don’t share any of your information with our authors or other entity.

Why do you use cookies?
This site uses cookies to track your visit and purchases.

Why do you log my IP address?
We log your IP address when you make a purchase to prevent fraud.

What is your e-book acceptance policy?
While The Dabbling Mum does its best to make sure our writers have not violated any copyright claim. We are not responsible for copyright claims. If you feel an author has infringed upon your copyrights, please contact the originating author of the piece. Every writer accepted for publication in The Dabbling Mum must accept full responsibility for his/her written works, including but not limited to defending claims of infringement by any third parties.

The Dabbling Mum, its owners, and its staff do NOT take responsibility (and will not be held liable) for any copyright disputes or actions that may result from copyright infringement issues.

Views expressed herein are those of the individual authors and advertisers and do not necessarily reflect that of The Dabbling Mum, it's affiliates, or its owners. Although we do our best to uphold the integrity of this website, we are not responsible for nor do we endorse the advertisers or individual opinions within this website.

What is your copyright policy?
No part of this website or the book(s) you purchase may be produced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the express written consent (permission) of the owner, except for the inclusion of brief quotations in a review.

Reprint Rights
This article may NOT be reprinted without monetary compensation and written permission from the author. For reprint rights or comments/questions about this article, please contact the author.